Etiquette in email

In any mode of communication, certain code of conduct has to be maintained. Since Email has now emerged as a popular and powerful tool for communication, one must observe etiquette while using it. The following are some pointers for Informal Emails:

• 1.      Summarize your message in the subject line.
• 2.      Keep your message precise and focused.
• 3.      Avoid using all capital letters (Upper cases): Use of capital letters is an equivalent of shouting.
• 4.      Do not write anything you would not like to say in public. These mails can be forwarded easily and hence may put you in an embarrassing situation.
• 5.      You can use a smiley or emoticons to make sure that your statement or comment is not misunderstood, only in informal mails.
• 6.      Do not send or even respond to chain letters.
• 7.      Abbreviation usage is quite widespread with e-mail. To save keystrokes, users have traded clarity for confusion. Some of the more common abbreviations are listed in the table below. Please do not use these in formal mails.
• 8.      Avoid ‘flaming’. Flaming occurs when one sends messages with angry or aggressive content. Formal emails more closely follow the style of formal letters.

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