Describe Relay Assembly Test Room experiment at Hawthorne.

 In the Relay Assembly Test Room, the work was boring and repetitive. It involved assembling telephone relays by putting together a number of small parts. Six women workers were transferred from their normal department to a separate area. The researchers selected two assemblers who were friends with each other. The experiment was divided into 13 periods during which the workers were subjected to a series of planned and controlled changes in their conditions of work such as hours of work, rest pauses and provision of refreshments.

 During the experiment, friendly atmosphere was created, by consulting the workers and listening to their complaints. There was increase in the level of production. The extra attention given to the workers and the interest shown by the management were the major reasons for higher productivity. Mayo was of the beliefthat work satisfaction depended to a large extent on the informal social pattern of the working group. The change in the style of supervision improved the morale of the worker, which in turn increased production. The link between supervision, morale and productivity became the comerstone of Human Relations Approach.

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