An office, which is essential for every kind of organisa-tion, is a place where varieties of activities like communicating, computing and recording, are carried out. Each job has its own method for best performance and consists of several steps to be followed by the personnel and with the help of different types of equipment. The term ‘manual’ means a handbook consisting of some ‘prescribed movements’. Any person wanting to do a job efficiently must know the steps or the prescribed movements meant for its best performance.
An office manual is a kind of handbook which contains the standard practices as well as the organisational policies to give effect to those practices meant for an office. It is a guidebook for the members of the staff. It sets out the guidelines along which the jobs have to be performed. It is a constant source of information by which the office personnel are conveniently and automatically instructed.
In an office various kinds of work are carried out. It is the responsibility of the office management to see that maximum work is done with efficiency during the office hours. For that the office personnel need instructions as well as supervision. It is neither desirable nor practicable that instructions be issued at every step and at every time.
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